hi177's Privacy Policy
Your personal information is completely safe with us — learn how hi177 protects your privacy.
Introduction & Overview
hi177 is a secure and reliable online gaming platform serving gaming enthusiasts in Bangladesh. We believe that every user's personal information is their own, and ensuring its protection is our first and foremost responsibility.
This Privacy Policy ("Policy") will explain in detail what types of information hi177 collects, how that information is used, who it may be shared with, and what steps we take to protect your information. By using hi177's website, mobile platform, or any other digital service, you are considered to have consented to the terms of this Policy.
For any questions or concerns, contact our support team at: [email protected]. We provide support in Bengali and English 24/7.
This Policy may be updated from time to time. We will notify you of any significant changes. We therefore recommend reviewing this page regularly.
Information We Collect
hi177 collects only the information needed to operate our services smoothly, keep your account secure, and provide you with a better experience. We never collect unnecessary or excessive information.
Personal Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where required)
Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history
- Deposit and withdrawal records
- Wallet information (stored in encrypted form)
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identifier
- Login time and location data
Gaming Activity Information
- Game history and betting records
- Preferred game categories
- Session duration
- Bonus and promotion usage details
In addition, when you contact our support team, we also store the details of that conversation (via email or live chat) so that we can provide better assistance in the future.
Purpose of Data Use
hi177 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties.
3.1 Account Management & Security
We use personal identity information to create, verify, and keep your account secure. Age verification (confirming 21+) and identity authentication are part of our responsible gaming policy. Technical information is also used to prevent unauthorized access and maintain account security.
3.2 Financial Transaction Processing
Financial information is essential for completing deposits and withdrawals via bKash, Nagad, or Rocket. Every transaction is processed securely and records are retained so that any disputes can be resolved.
3.3 Service Improvement & Personalization
By analyzing gaming activity data, we try to tailor our services to your preferences. This helps us improve the quality of our platform and add new features.
3.4 Customer Support
We use your contact information to communicate with you effectively and provide assistance. Our support team serves customers in Bengali and English 24/7.
3.5 Fraud Prevention & Compliance
We use the necessary information to prevent money laundering, fraud, and other illegal activities. This information also plays a role in ensuring compliance with our responsible gaming policy.
Cookies & Tracking Technology
hi177 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help the website remember your preferences.
4.1 Cookies We Use
- Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform will not function properly.
- Functional Cookies: Used to remember your language preferences, display settings, and other personalization options.
- Analytics Cookies: These cookies help monitor which sections of the website are used most and track platform performance.
4.2 Cookie Controls
You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to stop working properly.
Data Sharing & Disclosure
hi177 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Information is shared with payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Spribe, PG Soft, JILI), and technology infrastructure operators only to the extent necessary to deliver the service. These partners are required to adhere to standards consistent with our Privacy Policy.
5.2 Legal Obligations
hi177 may disclose necessary information in response to a valid court order, a request from a law enforcement agency, or applicable legal obligations. This is part of our legal responsibilities.
5.3 Fraud & Security Information Sharing
Limited information may be shared with relevant organizations to detect and prevent fraudulent activity and to protect the security of the platform.
Important: Outside of the circumstances listed above, hi177 never discloses your information to third parties. Information is not sold for advertising purposes.
Data Security Measures
hi177 applies industry-standard technical and organizational measures to protect your information. The key components of our security infrastructure are outlined below:
SSL Encryption
All data transferred between the website and users is encrypted using SSL/TLS technology, which prevents data theft.
Database Security
Stored data is kept in encrypted databases and only authorized staff can access it through strict access controls.
Identity Verification
Two-Factor Authentication prevents unauthorized access to accounts.
Continuous Monitoring
Our security team monitors systems 24/7 and takes prompt action upon detecting any suspicious activity.
Regular Backups
Regular backups are taken to keep data safe, so that data can be recovered in the event of any technical issue.
Staff Training
All our staff receive regular training on data protection and are bound by strict confidentiality agreements.
Even so, no method on the internet is one hundred percent secure. We are committed to ensuring the highest level of protection, but we cannot guarantee complete security. It is also your responsibility to keep your account password secure and not share it with others.
Data Retention Period
hi177 retains your information only for as long as necessary or required by legal obligations. We follow the principles below regarding data retention:
- All account information is retained for as long as your account remains active.
- Even after an account is closed, financial and transaction information is retained for a specified period to meet applicable legal obligations.
- Customer support conversations are retained so that service quality can be improved in the future.
- Certain technical information is retained for a defined period for fraud prevention purposes.
- After the specified period, data is securely deleted or anonymized.
Your Rights & Controls
hi177 believes you should have full control over your own information. To that end, we provide you with the following rights:
Right to Access
You can find out at any time what information hi177 holds about you. Contact our support team if you would like a copy of this information.
Right to Rectification
If any information in your account is incorrect or incomplete, you can request a correction. We will make the necessary changes as quickly as possible.
Right to Erasure
You can request the deletion of your personal information beyond what is required by legal obligations. We will review your request and take appropriate action.
Right to Data Portability
You can request an export of the data held about you in a common format, so it can be used on another platform if needed.
Right to Object to Processing
You can object to the processing of your information for specific purposes. In particular, you can opt out of marketing communications at any time.
Right to Restrict Processing
In certain circumstances you can request a temporary suspension of the processing of your information, such as during a dispute about the accuracy of the data.
To exercise any of the rights above, contact us at [email protected]. We will process your request in a timely manner.
Protection of Minors
hi177 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.
If we ever find evidence that a minor has registered as a user, we will immediately close that account and securely delete the associated information.
If you believe a minor is using hi177, please notify us immediately at [email protected]. We are always vigilant about child protection.
International Data Transfers
In operating hi177's services, some data may be processed on international servers. In such cases, we ensure that an equal or higher standard of data protection is maintained.
Our agreements with international service providers include strict data protection requirements. They may process data only for specified purposes and in accordance with our instructions.
Policy Changes & Updates
hi177 may update this Privacy Policy from time to time. Revisions may be necessary if the nature of the service changes, new technology is added, or legal requirements change.
- For significant changes, we will send advance notice to your registered email address or through the platform.
- After each change, the "Last Updated" date will be revised and shown at the top of this page.
- Continued use of the platform after any changes will be considered as acceptance of the new policy.
- If you do not agree with the new policy, you may request to close your account.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. hi177 is always here for you.
Contact Us
We provide support in Bengali and English.
Schedule is based on Bangladesh Standard Time (BST, UTC+6).
hi177 is always committed to protecting your privacy. We believe that transparency and trustworthiness are the foundation of a healthy platform-user relationship.